Privacy Policy
Effective Date: 1 April 2026
Hosking Bikes Pty Ltd (ABN: 63 667 248 991) (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the General Data Protection Regulation (GDPR) where applicable.
Hosking Bikes Pty Ltd is the data controller responsible for your personal data.
This Privacy Policy explains how we collect, use, disclose, and manage your personal information.
1. Information We Collect
We do not create user accounts or profiles.
We only collect personal information that you voluntarily provide to us, including:
- Name
- Email address
- Phone number
- Billing and shipping address
- Information provided through enquiries, purchases, or communications
We may also collect limited technical data such as IP address and basic website usage data.
2. How We Collect Information
We collect personal information when you:
- Make a purchase
- Contact us via email or forms
- Subscribe to marketing communications
- Interact with our website
3. Legal Basis for Processing (GDPR)
Where GDPR applies, we process your personal data under the following lawful bases:
- Contractual necessity – to fulfil orders and provide services
- Legitimate interests – to operate and improve our business
- Consent – for marketing communications (where required)
- Legal obligations – to comply with applicable laws
4. How We Use Your Information
We use your personal information to:
- Process and deliver orders
- Communicate with you about purchases or enquiries
- Provide customer support
- Send marketing communications (where permitted)
- Improve our products, services, and website
- Comply with legal obligations
We do not create detailed behavioural profiles or user accounts.
5. Disclosure of Personal Information
We do not sell your personal information.
We may disclose your information to trusted third parties where necessary, including:
- Payment providers
- Shipping and logistics partners
- IT and service providers
These parties are only provided the information required to perform their services.
6. International Data Transfers
Your personal information may be processed or stored outside Australia, including by our service providers or partners.
We take reasonable steps to ensure your data is handled securely.
7. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal data
8. Data Deletion Requests
You may request deletion of your personal information at any time by contacting:
We will action deletion requests within a reasonable timeframe.
9. Security
We take reasonable steps to protect your personal information.
However, no method of transmission or storage is completely secure.
10. Third-Party Links
Our website may contain links to third-party websites.
We are not responsible for their privacy practices.
11. Changes to This Policy
We may update this Privacy Policy from time to time.
Updates will be published on this page with a revised effective date.
12. Contact
For any privacy-related enquiries: